Manager of Retail Operations

Under the direction and supervision of the Director of Finance, the Manager of Retail Operations is responsible for the museum store and admissions operations.  Responsibilities include developing and monitoring an annual work plan and budget; supervising the Assistant Manager of Retail Operations and overseeing the supervision of relevant seasonal staff. The incumbent will be responsible for the buying; pricing; merchandising; inventory management; and analyzing and reporting data for the store Additional responsibilities include managing the museum’s ticketing/front desk. The Manager of Retail Operations is a member of Senior Staff and may deal with confidential information. Some weekend work is required. This position is eligible for participation in our generous benefit package that includes health, dental, vision, and supplemental insurances, paid time off, and contribution to a 403b retirement account. Salary Range: $50,000 - $70,000

DUTIES INCLUDE:

Develop, implement, manage, and monitor annual goals and objectives for the museum store, and Admissions Operations of the museum.

A1.  Plan, set priorities, and implement annual work plans for Retail and Admissions. Evaluate progress towards annual goals/objectives & make adjustments when necessary to achieve them.

A2. Purchase store merchandise that aligns with the Adirondack Experience’s unique mission and position in the regional marketplace  factoring in sales goals, museum mission, audience interests, and attendance.

A3. Oversee the day-to-day operations of the museum store, and admissions

A4. Develop and manage an annual budget according to the procedures of the museum. Develop sales and gross margin goals for retail sales and admissions. Create and manage plans to realize net profit goals.

A5.  Establish pricing policies on merchandise that will support revenue objectives and mission.

A6.  Identify and negotiate with vendors and dealers to obtain the best price for merchandise.

A7.  Manage and maintain inventory of all merchandise with accurate record keeping and within museum guidelines.

A8.  Demonstrate proficiency with point of sale/inventory control systems.  Maintain policies and procedures relative to those systems and train staff to use systems effectively.

A9.Utilize store space to maximize sales and profits, meet sales goals and provide an attractive shopping atmosphere for museum visitors.

A10. Oversee mail and e-commerce sales programs to achieve net profit sales revenues. Monitor and review website to determine which images and information needs to be updated and revised.

A11. Maintain and review internal controls to audit and manage transaction sales procedures, inventory tracking, and cash handling procedures.

A12. Stay abreast of industry trends/merchandising techniques. Look for ways to decrease expenses and increase net revenue. Prepare & present implementation plans with cost benefit analysis.

A13. Organize special promotions within the store that coincide with events as well as in-store product events.

A14. Work with designers and curators to develop new exclusive product for the museum.

Oversee the development and reconciliation of financial and sales reports.  Review, analyze and report on data collected.

B1.  Monitor and review weekly, monthly, quarterly and annual reports as requested by the Director of Finance & Operations and/or Executive Director.  Submit reports in a timely manner.

B2.  Monitor visitor attendance and revenue statistics (admissions, and retail) on a daily basis. Provide special reports that utilize admissions and sales data for museum management analysis and decision-making.

B3.   Manage the reconciliation of attendance and revenue statistics with the Finance Office 

Participate in museum planning, advancement and professional activities.

C1.  Serve on museum committees, teams, and task forces as assigned.

C2.  Attend Trustee meetings as requested. Provide advice and support to Trustee Committees as assigned.

C3.  Meet with the Executive Director and Senior Staff to discuss and recommend actions on problems and issues affecting the museum and its programs.

Supervise the Assistant Manager of Retail Operations.  Oversee the supervision of seasonal staff by providing guidance and support.

D1. Set departmental goals with the Director and Director of Finance & Operations.  Develop and monitor annual work plans for year-round staff to achieve departmental goals. Set individual goals with staff, develop performance measurements, perform annual evaluations as per procedures, encourage and oversee staff development and training.

D2. Supervise, schedule and train the Assistant Manager of Retail Operation. Oversee the supervision of seasonal staff by providing guidance and support to Asst. Mgr. of Retail Operations. Hold regular departmental meetings.

D3. Identify potential employee problems and work with supervisor and Human Resources Manager to take necessary actions.

D4. Ensure that staff treat visitors in a professional, competent manner, emphasizing courtesy & respect.

D5. Manage and motivate a team to increase sales and ensure efficiency.

Coordinate activities in the museum’s Visitor Center.

E1.  Maintain a clean and orderly appearance in the Visitor Center.

E2.  Advise Director of Finance & Operations and Director of Communications and Community Partnerships on signage and facility needs for the Visitor Center to improve efficiency of operations, guest flow, and guest comfort.

E3.  Work with other departments when additional use of the lobby is required.

Skill Requirements

• 3 to 5 years experience in a retail operation with proven management experience.
• Excellent buying merchandising skills and demonstrated knowledge of inventory control.
• Ability to manage and motivate staff.
• Ability to analyze and forecast sales, revenue, expenses and return on investments.
• Excellent negotiation and sales skills.
• Must have excellent organizational, planning, problem solving and time management skills to manage multiple tasks efficiently in a fast-paced environment. Attention to detail important.
• Excellent verbal and written communication skills and the ability to work with the public in a professional manner.
• Excellent computer skills and knowledge of computerized systems for retail operations required.
• Ability to write reports.