Public Programs Assistant Manager

The Adirondack Experience (ADKX) in Blue Mountain Lake is one of upstate New York’s major cultural institutions and is nestled right in the heart of the Adirondacks. Offering four seasons of outdoor recreation, surrounded by serene landscape, and cozy small towns, the ADKX offers something for everyone who enjoys the serenity of the Adirondack Park. The ADKX is a seasonal museum open from Memorial Day weekend through Indigenous People’s Day but also hosts a year round staff of 30 employees who keep operations running throughout winter.

We are looking for an organized and outgoing individual, who has a passion for engaging visitors and sharing the history of the Adirondacks, for our Public Programs Assistant Manager. We offer a very generous benefit package which includes paid time off, health, dental, and supplemental insurances and employer provided 403b contributions. Hybrid-remote work environment is available for the winter season. Salary range for the position is $40,000 - $45,000.

The Public Programs Assistant Manager reports to the Public Programs Manager and provides additional coordination of Interpretation Assistants to ensure excellent customer service, safety, and high quality visitor experiences. The Public Programs Assistant Manager works with the Public Programs Manager to develop visitor engagement expectations, protocols, and procedures and to design and implement engaging interpretive materials and programs for visitors of all ages.

The Assistant Manager works alongside the Public Programs Manager to coordinate trainings for Interpretive Staff, including Certified Interpretive Guide Training, Wilderness First Aid, Water Safety Training, and NYS Boater Safety Training. They oversee daily operations at the Boathouse, coordinate with the Facilities department to ensure that pre-season setup and post-season close down tasks are completed, and assist in emergency response, as needed. They are also responsible for monitoring the for-use boat collection and reporting any maintenance needs to the Public Programs Manager.

The Assistant Manager is responsible for developing the daily seasonal staff schedule and supports the recruitment, training, coaching, and evaluating of seasonal staff. The Assistant Manager may occasionally fill in as an Interpretation Assistant when staffing levels require it. The Assistant Manager supports interdepartmental communication and the distribution of programming information, especially to front-line and facilities staff. The Assistant Manager has primary responsibility for select public events and assists with logistics, registration, set-up and take-down for demonstrations, special presentations, and public program events.

This role operates on a schedule of 8:30 AM to 5:00 PM, with an unpaid half-hour lunch and two fifteen-minute paid breaks. The schedule is Monday-Friday when the Museum is closed to the public, and Sunday through Thursday during ADKX’s open season, from late May to mid-October. Evening shifts and additional hours are required for select events.

Preferred Qualifications:

• Bachelor’s Degree in Education, Museum Studies, Hospitality, Humanities or related field.
• At least one year of supervisory experience of frontline staff.
• 1 – 3 years of work experience in high-volume attraction environment.
• 1 – 3 years of experience with event assistance.
• 1 – 3 years of experience handling cash and credit cards, and reporting sales.   

Requirements:

• Weekend and occasional evening work.
• Excellent communication skills.
• NAI Certified Interpretive Guide Training, Wilderness First Aid and Water Safety Training within one year of employment (trainings provided by ADKX).
• Strong computer skills with a proficiency in Microsoft Office with the ability to learn and utilize new online platforms and software applications.  A basic understanding of media and its technologies is preferred.
• Attention to detail.
• Able to maintain confidential information.
• Able to work collaboratively.
• Ability to interact positively and effectively with different audiences, including peers, colleagues, and visitors of all ages.     
• Ability to move 50 pounds.