Admissions Manager

The Admissions Manager is responsible for overseeing the daily operations of the admissions department at Genesee Country Village & Museum. This role ensures an exceptional guest experience by managing ticket sales, supervising admissions staff, and optimizing front-line operations. The Admissions Manager will support efforts to increase attendance and lead efforts to streamline entry processes implement customer service best practices. 

SPECIFIC RESPONSIBILITIES: 

• Supervise and manage the admissions team, including hiring, training, scheduling, and performance evaluations.
• Oversee daily admissions operations, ensuring smooth and efficient ticket sales and entry processes.
• Monitor and analyze attendance trends, ticket sales, and visitor feedback to improve operations.
• Develop and enforce policies and procedures related to admissions, ticketing, and guest services.
• Collaborate with marketing and membership teams to promote ticket sales, special events, and membership programs.
• Ensure the accuracy of financial transactions, including cash handling, reporting, and reconciliation.
• Maintain and troubleshoot ticketing software and other admissions-related technology.
• Address visitor concerns and complaints, providing prompt and effective resolutions.
• Ensure compliance with museum policies, safety regulations, and accessibility standards.

Preferred Qualifications & Experience:

• Bachelor’s degree in Business Administration, Hospitality, Museum Studies, or a related field.
• 3+ years of experience in admissions, guest services, or front-of-house management, preferably in a museum, cultural institution, or tourism setting.
• Strong customer service and interpersonal skills.
• Proficiency in ticketing software, POS systems, and Microsoft Office Suite.
• Excellent problem-solving, organizational, and multitasking abilities.
• Ability to work weekends; holidays and evenings as needed.

Physical Requirements:

• Ability to stand for extended periods and move around the museum ground in all weather conditions.
• Ability to occasionally lift up to 25 lbs.

SALARY AND BENEFITS:

Salary: The starting pay range for a candidate selected for this position is generally within the range of $18.00 to $20.00 per hour. Where a successful candidate’s actual pay will fall within this range will be based on a variety of factors, including, for example, the candidate's qualifications, specific skills, and experience.

Benefits: We are proud to support the health and wellbeing of the people we employ. We offer a competitive, comprehensive benefits package that includes healthcare, eye and dental coverage, a 403(b) plan with an annual board approved employer contribution for qualified staff, accrued paid time off, life insurance, disability coverage, and an employee assistance program.

WHO WE ARE:

Genesee Country Village & Museum, located in Mumford, NY 25 miles outside of Rochester, is the largest living history museum in New York State. Our 68-building Historic Village, John L. Wehle Gallery, and Genesee Country Nature Center host nearly 100,000 guests each year on site, off site around the community, and online across the world. Learn more on our website www.gcv.org.