Administrative and Visitor Engagement Coordinator

The Seward House Museum (SHM) fosters curiosity and promotes learning by providing an immersive connection with the past. Located in downtown Auburn, NY, SHM is an anchor institution and a critical economic driver in the cultural heritage tourism industry of the Central New York region.

The Administrative and Visitor Engagement Coordinator (AVEC) plays a vital role in shaping and delivering an outstanding, visitor-centered experience. This highly visible position oversees front-of-house operations, including ticketing, membership fulfillment, and guest services, ensuring that every visitor encounter reflects SHM’s core values of hospitality, access, and engagement.

As the point person for daily operations, the AVEC will manage the Museum’s ticketing systems (Eventbrite, Square), ensure accuracy of sales and deposits, and collaborate across departments to support public programs, events, and membership initiatives. The role also includes assisting with administrative duties, managing the gift shop, and coordinating special events.

This is a fast-paced, public-facing position requiring excellent leadership, attention to detail, and a passion for delivering inclusive and welcoming experiences.