Visitor Experience Manager

The NYS Equal Rights Heritage Center seeks a dynamic Visitor Experience Manager to lead operations. This full-time role oversees staff, visitor services, events, marketing, and partnerships to enhance Auburn’s appeal as a tourist destination. The ideal candidate has 5–7 years of leadership experience, excellent communication skills, and a passion for tourism, especially for Auburn’s history & culture. Apply today and help shine a light on all that the City of Auburn has to offer. Interested candidates should email a cover letter and resume by October 14, 2025 addressed to NYS ERHC Search Committee, c/o City of Auburn Office of City Clerk, City Clerk Chuck Mason, [email protected] 24 South Street, Auburn, NY 13021. We will begin reviewing applications as they are received and may conduct interviews on a rolling basis prior to the posted deadline. About the NYS Equal Rights Heritage Center (ERHC). The ERHC is a tourism/visitor center owned by the City of Auburn, NY. It features the city’s visitor information center, a Taste NY Market, an exhibition on NYS equal rights heritage tourism and serves as an event space for city and public events. The center is operated in partnership with the Auburn Downtown BID. The building also houses the offices of the Auburn Downtown BID, the Cayuga County Office of Tourism and the city’s Historic & Cultural Sites Commission.

The Visitor Experience Manager (VEM) is responsible for the oversight of all aspects of the visitor experience and operations of the NYS Equal Rights Heritage Center (Heritage Center) and providing administrative leadership for the City of Auburn Historic and Cultural Sites Commission (Commission). The VEM plays an integral role in the visitor experience, supervising a team of Visitor Experience staff engaged in the delivery of excellent customer service, and works with the Auburn Downtown Partnership (ADP) Board of Directors, City of Auburn, and Commission to fulfill the mission of maintaining a central Visitor Information Center that promotes Auburn’s strengths as a tourist destination and positively impacts the local economy through visitor attraction and spending.

Essential Skills
• Has a passion for promoting heritage-tourism destinations throughout Auburn, Cayuga County, Central New York, and the Finger Lakes region; being a city, county, regional ambassador
• Extensive communication and interpersonal skills, both oral and written, a must,
that promote open communication, friendliness, respect for all positions, maintenance of confidentiality, and contribute to the success of the organization
• Demonstrates the ability to be an energetic, forward-thinking, dependable, and problem-solving individual with high ethical standards, and an appropriate professional image
• Positive attitude, ability to work independently and collaboratively, and some scheduling flexibilities are requirements of this position, including availability to work outside of normal 9 to 5 business hours, public holidays, and weekends

• Bachelor’s degree in hospitality, tourism, museum management, business administration, communications, marketing, education, or a related field preferred, and/or 5-7 years of leadership experience, including managerial or supervisory level

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