Membership and Events Coordinator

Membership and Events Coordinator

About This Opportunity

The Membership and Events Coordinator is a key member of QBG’s Development Team, responsible for managing all aspects of the Garden’s membership program and supporting the planning and execution of on-site events. 

QBG’s membership program serves more than 1,200 households and offers benefits such as free admission, discounted access to programs, and invitations to exclusive events. The Coordinator oversees solicitation, gift entry, membership card processing, troubleshooting, and stewardship of both active and prospective members, and partners with Garden leadership to develop and implement strategies that grow membership and encourage deeper donor engagement. The Coordinator will also manage planning for the Development Department’s seasonal events at the Garden, including members-only evenings, the annual fundraising gala, and special programs.  

The Membership and Events Coordinator role reports directly to the Director of Development. It is an operations-focused role that involves frequent interaction with members and the public – the ideal candidate has strong administrative, office, and customer service skills.

Responsibilities

• Manage correspondence with members, including writing and producing membership cards and letters and thank you letters, and conducting phone calls to retain lapsed members 
• Coordinate on-site membership registrations and renewals 
• Manage accurate recording of all donor gifts and membership dues 
• Work with Admissions team to update the POS (Point of Sale) member information and inform team about any changes to Membership benefits; troubleshoot member issues 
• Collaborate with colleagues to promote Membership through owned digital channels and onsite at the Garden  
• Develop and execute approximately four annual Membership events 
• Assist with maintenance and updating of the Garden’s donor database, DonorPerfect 
• Assist with management and expansion of QBG’s mailing and email lists 
• Manage all planning for Development-related events, including generating mailing lists, working with event vendors, collaborating with event sponsors, overseeing the event budget, and working with events staff on day-of operations
• Carry out in-house mailings to segments of the Garden’s list 
• Engage in institution-wide initiatives as is appropriate 
• Occasional supervision of assistants, interns, and/or volunteers 
• Represent the Garden on occasion at community events to promote membership

Qualifications

• Some college experience required; Associate’s or Bachelor’s degree preferred 
• Relevant experience in membership services, office administration, and/or visitor or customer service 
• Exceptional attention to detail and a strong commitment to accuracy 
• Excellent writing, communication, organizational, and interpersonal skills 
• Proficiency with technology, including word processing, spreadsheet, and database programs (Microsoft Word, Excel, DonorPerfect, and CounterPoint SQL); willingness and ability to learn new systems 
• Strong time-management skills and enthusiasm for meeting deadlines 
• Fluency or proficiency in Chinese strongly preferred 
• Ability to work both independently and collaboratively 
• Availability for occasional evening and weekend hours

Schedule & Salary

This is a full-time non-exempt position with weekly on-site work, and some flexibility to work remotely. Benefits offered include excellent medical, vision, dental and life insurance, generous PTO, paid holidays, employee discounts, access to the Museums Council pass, which grants free admission to various museums and cultural institutions, pension and other retirement savings plans. Schedule is generally Monday through Friday, with occasional required evenings and weekends..

For consideration, please submit your resume, cover letter, and any relevant documents via our Career Center.

If you encounter difficulties with uploading documents to the portal, please send via email to Human Resources.

Health & Safety: proof of full Covid-19 vaccination strongly recommended for employment.

Queens Botanical Garden is an Equal Opportunity Employer (EOE). The Garden does not discriminate in its employment practices due to an applicant’s race, ethnicity, color, creed, religion, sex, gender identity or expression, pregnancy, sexual orientation, national origin, disability (physical or mental), age, marital status, veteran/active military service member status, political affiliation, mental illness, socioeconomic status or background, neuro(a)typicality, physical appearance, genetic information, immigration or citizenship status, status as victim of domestic violence, sexual violence, or stalking, arrest or conviction record, pre-employment marijuana testing, sexual and reproductive health decisions, employment/unemployment status, salary history, credit history, marital/partnership stratus, caregiver status, height and weight, or any other legally protected status. Minorities, women, veterans and individuals with disabilities are encouraged to apply. If you need a reasonable accommodation for any part of the application process, please contact Human Resources via email or phone 718-886-3800 x 203.