Guest Services Agent

Position: Full-time, seasonal (June 1 - October 15), non-exempt

Salary & Benefits: Starting at $16.00 - 17.50 per hour based on skills & experience, plus participation in the Staff Appreciation Fund bonus program. Includes free lodging & meals at Great Camp Sagamore if desired; paid sick leave; participation in Sagamore’s SIMPLE retirement plan after 1 season. 

About Great Camp Sagamore

Great Camp Sagamore is a 17-acre National Historic Landmark and is one of the first of the nationally renowned Adirondack “Great Camps,” located in one of the most remote areas of the Adirondack Park. Today, Great Camp Sagamore is owned, preserved, and operated by Sagamore Institute of the Adirondacks (SIA). We are an educational, private, non-profit institution dedicated to stewarding Great Camp Sagamore as a welcoming place for educational and recreational programs and fostering connections to history, nature, and community.

Sagamore welcomes guests from late May through late October and on two separate days during the winter. Guests come from around the world to take tours, participate in overnight and day experiences, attend conferences, get married, host family reunions, and enjoy concerts.

Working at Sagamore Institute of the Adirondacks

SIA employs a core group of year-round staff members and additional seasonal staff to support our on-campus programs and activities. During the season, most staff members live on campus with meals provided. We maintain a collaborative work environment where all staff members are expected to lead by example, work closely together positively, and foster a safe, encouraging, and enjoyable workplace.

The Institute is committed to creating and sustaining a diverse, inclusive, and equitable work environment that empowers all staff members to grow and be active within decision-making spaces. We are committed to ensuring an anti-racist culture and a work environment free from discrimination and harassment. SIA does not discriminate on the basis of gender, gender expression, sexual identity, sexual orientation, race, class, color, age, ethnicity, first language, religion or belief, family, marital, parental, military, or veteran status. This policy applies to all aspects of employment, including recruitment, hiring, promotion, discipline, termination, compensation, benefits, training, and professional development.

At Great Camp Sagamore, all employees help to facilitate camp offerings. In addition to one’s job-specific duties, other tasks may be assigned, as needed, to support camp operations for the employee’s department or other camp departments. 

Position Description

The Main Office at Great Camp Sagamore serves as the check-in location for overnight guests, a go-to for questions during their stay, the main point of contact for external inquiries, and a hub for staff communication. We are seeking two (2) responsible and personable Guest Services Agents to interact with guests, perform routine office tasks, field phone and email inquiries, and assist in inter-department operations.

General responsibilities of the Guest Services Agent include:

• Engaging with guests over the phone, email, and in-person to answer questions and provide appropriate service
• Greeting, checking-in, and briefly orienting overnight guests when they arrive at camp
• Properly and responsibly communicating rates, creating reservations, processing payments, and upholding financial policies
• Occasionally sell beer, wine, hard cider, and toiletries from the Main Office
• Reconciling the cash drawer on a daily and weekly basis
• Swiftly communicating with the Kitchen, Housekeeping regarding updates to guest numbers
• Performing routine room checks prior to check-in
• Occasionally assisting the Programs Department with planning and set-up of meeting spaces
• Assisting the Operations Manager and other year-round staff with office-related tasks as needed
• Generating reports regarding dining numbers, check-ins, and new reservations
• Making detailed notes regarding guest interactions and reservations when required

This role is ideal for someone with previous customer service and/or office experience, a positive attitude, and strong organization skills. Because of the nature of the office’s functions, the Guest Services Agent must be independent, comfortable interacting with guests in person and over the phone, and flexible. There are often emergent and/or numerous tasks to be performed without disrupting routine operations.

This position reports to the Operations Manager and also works with the Sagamore’s Programs Department and Finance Manager. This position runs from June through mid-October. The standard work schedule is eight hours per day, five days per week. Days off are arranged so that employees have two days off.

Preferred Skills and Experiences 

• Previous experience in customer service and/or hospitality is preferred, but not required
• Strong, professional communication skills, including responding on-the-spot to unique guest needs
• Strong organizational and record-keeping skills, including attention to detail
• Strong computer skills, including Google Drive, Docs, and Sheets
• Experience with Square POS and/or FareHarbor is preferred, but not required
• A positive attitude and strong work ethic that suits the nature of working at Great Camp Sagamore
• First Aid and CPR certification is preferred, but not required

Physical Requirements 

• Ability to lift and carry 30lbs
• Ability to sit for long periods of time
• Ability to walk up and down 2 flights of stairs
• Ability to traverse gravel roads/paths and uneven terrain at least ½ mile per day

Additional Perks

When off duty, staff have access to the camp’s facilities and amenities, including the Boat House canoes, kayaks, and paddleboards, and access to the 12 miles of foot trails adjacent to the property. Staff receive a discount in the Gift Shop, and staff members’ friends and extended family members may enjoy tours, meals, and overnight accommodations at reduced costs.

How to apply

1. Submit an application form via our website: www.sagamore.org/employment
2. The hiring team will review your application and contact you to let you know whether you will be moving forward in the process.
3. Advancing applicants will be invited to participate in the interview process, including phone and/or virtual interviews.
4. Selected candidates will be sent an offer letter and new-hire information.