VISITOR EXPERIENCE & OPERATIONS MANAGER

Love Art? Love People? Love Logistics?

Edward Hopper House Museum & Study Center (EHHM) is seeking a passionate Visitor Experience & Operations Manager to join a leadership team dedicated to preserving, programming, and interpreting a nationally significant artist house museum at a pivotal moment and in alignment with the Museum’s new mission, vision, and strategic plan. This is a high-impact, multifaceted role designed for a "people person" who balances a passion for American art with sharp operational instincts. This is an opportunity to see the tangible impact of your work at an organization. where initiative and hard work are valued, and creativity encouraged.

• Location: Edward Hopper House Museum & Study Center, 82 N. Broadway, Nyack, NY, 10960
• Employment Type: Full-time (40 hours/week); primarily weekday schedule 9:30am–5:30pm; requires flexibility for evenings and weekends, as needed, for programs, benefits, and events.
• Compensation: $19–$22 hourly, commensurate with experience

Why join us?

 Tangible Impact: See the direct results of your work in a collaborative, fast-paced environment.

 Creative Agency: We value initiative and encourage creative problem-solving.

 Legacy: Help us tell the story of Edward Hopper to guests from around the world.

 Drive Revenue: From managing our retail growth to actively soliciting and managing group tours, you'll also be the primary contact for private events and group tours and the heartbeat of our daily operations.

POSITION SUMMARY

Reporting to the Executive Director, the Visitor Experience & Operations Manager will lead the frontline visitor journey, ensuring every guest experience—from regional students to international tourists—lives up to our mission to "Inspire, Educate, and Excite." The position, a key member on a small collaborative team, is responsible for "Front-of-House" excellence and "Back-of-House" efficiency. This role is perfect for a resourceful professional who can pivot seamlessly from navigating members' and visitors' relationships to managing a museum shop or coordinating a rental, and more.

KEY RESPONSIBILITIES

1. Front-of-House Leadership & Program Execution
2. Revenue Generation: Shop, Rentals & Tours
3. Site Stewardship & Facilities Management
4. Development & Data Integrity
5. Technical Operations & Administrative Support

QUALIFICATIONS

• Bachelor’s degree in arts administration, nonprofit management, art history, or a related field (or equivalent experience or advanced degree).
• Minimum 2+ years of professional experience in museum operations, high-end retail, or hospitality.
• 2+ years’ experience with CRM databases, POS applications (Square, Fareharbor, Neon, etc.).

KNOWLEDGE, SKILLS AND ABILITIES

• Passion for the arts, museums, historic artist homes, and legacy of artist Edward Hopper.
• Understanding of the unique value of preserving American heritage and the importance of making the arts accessible and engaging for a diverse audience.
• Experience as a creative problem-solver who thrives working in a small organization and balances strategic thinking with day-to-day operational management.
• Self-motivated, detail-oriented, and comfortable working both independently and in a small, collaborative team environment.
• Exceptional verbal and written skills and ability to interact with diverse audiences.
• Comfort and confident discussing pricing, negotiating contracts, and "closing the deal" on rentals and memberships.
• Demonstrated operational sharp-sightedness, and detail oriented
• Embrace and hospitality mindset and ability to handle high-pressure event or situations with grace and a "can-do" attitude.

• Availability to work on site and during evenings and weekends as needed for visitor service, facilities, needs, donor events, programs, and gatherings.

• Proficiency in CRM databases, data and spreadsheet reporting, and knowledge; Google Business Workplace and Microsoft Office Suite.

WORKING CONDITIONS

• Ability to work on site five days a week. 
• Ability to work at a multi-story 19th-century building and grounds, perform physical tasks (e.g., bending, lifting/carrying supplies) related to position.