Visitor Experience & Communications Manager

Visitor Experience & Communications Manager
Reports to: Museum Director
Status: Full time, hourly, non-exempt
Format: Fully onsite

Position Overview

The Visitor Experience & Communications Manager is responsible for advancing the museum’s public presence, audience growth, and on-site visitor experience through coordinated communications, program support, and operational systems.

This position requires strong organizational and task management skills and a commitment to maintaining clear systems that support marketing, programs, and visitor experience across the institution. 

Primary Responsibilities

Communications & Marketing

• Lead social media strategy, content planning, and execution
• Manage marketing timelines and workflows for programs, exhibitions, and institutional initiatives
• Draft and distribute e-newsletters
• Coordinate marketing outreach and public listings as needed
• Track and report engagement and audience growth metrics
• Maintain tracking systems for communications and program calendars

Program & Event Support

• Support the development and operational execution of public programs and events
• Coordinate logistics including registration platforms, run-of-show documents, staffing needs, and on-site execution
• Maintain program documentation and post-event reporting

Reporting & Revenue Tracking

• Prepare weekly and monthly attendance, revenue, and bank deposit reports
• Reconcile and document bank deposits

Additional Responsibilities

-Weekend oversight of a small, part-time Visitor Services team 
-Support exhibitions, educational initiatives, volunteer and intern coordination, and other cross-departmental projects that strengthen public engagement and interpretation.
-Museum shop: manage shop inventory, stock levels, merchandising, maintain POS system accuracy and reporting. 
-Other duties as assigned. 

Physical Requirements

This role requires the ability to move throughout a historic building, including climbing stairs, and to lift and carry materials weighing up to 20 pounds. Reasonable accommodations will be considered in accordance with applicable law.

Qualifications
Required

• Bachelor’s degree in Communications, Museum Studies, Public History, African American Studies, Arts Administration, History, Education, Marketing, or a related field; commensurate experience will be considered
• 2–4 years of experience in a museum, cultural institution, nonprofit, or other public-facing organization
• Demonstrated experience managing social media platforms and supporting marketing initiatives
• Strong writing and editing skills for newsletters, digital communications, and public-facing materials
• Comfort with regular public interaction and speaking
• Experience supporting public programs or events from planning through onsite execution
• Strong organizational skills with the ability to manage multiple deadlines
• Comfort with data tracking and basic reporting in spreadsheets, including attendance and revenue documentation
• Proficiency in Microsoft Office, Google Workspace, Zoom, Canva or Adobe Creative Suite, and familiarity with POS systems
• Experience with email marketing and ticketing platforms 
• Ability to work both collaboratively and independently
• Commitment to inclusive, accessible, and community-centered engagement practices
• Ability to work effectively with a wide range of stakeholders including visitors, NSCDNY, community partners, educators, Parks staff, and institutional collaborators
• Availability to work consistent weekends and occasional evenings for programs and events

Preferred

• Fluency in Spanish or other languages commonly spoken in New York City
• Experience coordinating volunteers or interns
• Familiarity with American history, particularly the 17th and 18th centuries
• Familiarity with museum interpretation, exhibitions, or K–12 educational programming

Hours and Compensation: This is a full-time, hourly, non-exempt position with a pay range of $26–$28 per hour (equivalent to approximately $47,000–$51,000 annually based on a 35-hour workweek).
Package includes: 10 days annual paid vacation, 12 annual paid sick/safe leave days, 4 paid personal days. 
Work schedule: 35 hours per week: Tuesday- Saturday 10 AM- 5 PM with flexible availability required for occasional evenings and additional weekend days in support of programming.