Patron Engagement Coordinator

PURPOSE OF ROLE: The Patron Engagement Coordinator is an outgoing, imaginative, and enthusiastic individual capable of ensuring a welcoming and positive experience for all museum patrons. This position requires a proactive and flexible approach, high level of administrative responsibility, and the ability to handle multiple tasks.

The Patron Engagement Coordinator demonstrates excellent interpersonal skills with the ability to engage, inspire, and motivate others in accomplishing our mission. The successful candidate will have experience in the field of nonprofit management, a background in education, and familiarity with general museum practices. The ideal candidate is a highly organized individual with a positive attitude who is comfortable addressing groups and adept at interacting with a broad cross section of the organization’s wider constituency including community partners, members, trustees, visitors, and current and prospective donors.

This new position will create, coordinate, and facilitate educational programs utilizing the museum’s collections and exhibits to ensure that patrons have an exceptional experience. The role coordinates volunteers in operational and programmatic community engagement, including recruitment and training. The Patron Engagement Coordinator will strengthen the museum patron experience and deepen connections to the varied communities of Chenango County.

As a museum, the Chenango County Historical Society centers work around communities whose contributions to local history have been overlooked. The Patron Engagement Coordinator will join a team that advocates for an accurate understanding of heritage and culture as it has evolved throughout history.

Note that primary responsibilities are outlined below. However, the list is not exhaustive and is intended to reflect main tasks and areas of work. Changes may occur over time, and the successful applicant will agree to reasonable changes regarding expectations of the position.

DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:

• Program Implementation
• School Field Trip Facilitation
• Visitor Services
• Volunteer Management
• Community Development
• Quality Assurance
• Donor Cultivation
• Museum Membership Recruitment

MINIMUM QUALIFICATIONS:

• Ability to maintain high level of accuracy with careful attention to detail
• Bachelor’s degree
• Commitment to ongoing personal and organizational development
• Flexible availability for periodic evening and regular weekend programming
• Excellent IT skills (Word, Excel, PowerPoint, etc.)
• Equally comfortable working independently and as part of a team
• Experience with modest-sized organization(s) in the heritage/cultural sector
• Outstanding communication, verbal, and written skills
• Possess and maintain a valid Driver’s License
• Strong multi-tasking, organizational, and time management skills
• Two years of experience in an administrative role
• Willingness and ability to travel within Chenango County and Central NY

DESIRABLE ATTRIBUTES:

• Ability to think about problems and be creative in developing solutions
• Commitment to ongoing personal and organizational development
• Dynamic leadership with the ability to positively motivate others
• Experience working with volunteers
• Enjoy meeting and interacting with other people
• Master’s degree
• Personable, outgoing
• Retail experience
• Understanding of administrative needs of smaller cultural organizations

CCHS recognizes it is unlikely any one individual will have all experience and qualities listed, and welcomes applications from candidates who wish to grow and develop skills in these areas.