Visitor Experience & Communications Manager

Since 1950 Museum Village has provided valuable educational opportunities to schools and families of the Hudson Valley.  We are a living history museum focused on life in America from the 1870’s to the 1910’s.

The Visitor Experience & Communications Manager at Museum Village is responsible for a successful visitor experience, outreach and relationship building within the community, and boosting site-rentals and events for the museum.  The VECM will ensure all visitors, whether onsite, online, or beyond our “four walls” receive the experience that supports the Museum Village brand. They must possess stellar communication skills and be able to manage multiple assignments and competing priorities.

Responsibilities:

Manage memberships, donor outreach.

Manage and develop operational changes based on  up to date knowledge of museum programming, membership information, tours, events, etc.

Manages and models first communication with museum visitors, vendors, volunteers, donors, and community.

Manage and coordinate incoming communications.

Manage retail operations.

Manage the Museum’s social media.

Manage, market and boost museum event and site rentals.

Assist in facility maintenance as needed and report larger issues.

Other duties assigned as needed.

Develop processes and procedures for effective site management.

Manages ordering, product procurement, and site supplies.

Essential Requirements:

Experience and excellent customer service skills.

Strong computer, POS and database management skills.

Cash handling experience.

Ability to work independently.

Must be comfortable speaking with diverse groups.

Must be able to enforce Museum policies and procedures with visitors and interpretation staff.

Operations leadership experience.

Desired Qualifications:

A minimum of 5 years in customer service required; prior experience in Museums a plus.

Ability to work on site, nights, weekends, holidays.

Experience with Social Media, Marketing, Graphic Design
Experience with event marketing, booking, planning a plus.